Fujitsu General America hosted its annual Technical Service Advisors (TSA) Conference at Virgin Hotels Las Vegas. Wales Darby Contractor Services Group Managers Rick Koester and John Resso along with fellow TSA’s from distributors such as Ferguson, Johnstone and Sid Harvey’s found it extremely productive to attend. 

Themed “Unified in 2023,” the event strengthened manufacturer-distributor relationships, and empowered in-field technical support to pass on their knowledge to contractors. In this way, the TSA Conference acted as both a team building event and a service training event to help to deliver the highest-level of support to our contractors.  

The three-day event featured motivational speeches, networking events, hands-on troubleshooting and breakout sessions covering everything from commercial and residential training to warranty processing, parts and marketing. The speeches from the Wounded Warriors Foundation and Ben Poole of HVAC Tactical™️ stressed the importance of unification of contractors and trainers, explaining how important this bond has become to the industry. Further relationship strengthening happened during the networking events where TSA’s from different regions connected to discuss key issues in order to come up with solutions that will be taken home and implemented. “Contractors call and rely on us to solve difficult situations which can sometimes slow things down. We want to help pass the torch and empower them with the knowledge and technical resource tools provided by Fujitsu to solve issues as they come up in the field. We’re here to make a significant impact and priority #1 is helping our contractors be as successful as possible” said Rick Koester, Contractor Services Group Manager, Wales Darby.

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