Customer Service Associate

Wales-Darby is a leading Manufacturer’s Representative in the HVAC and Plumbing industry serving the greater New York / New Jersey / Philadelphia areas. Our continued growth and success over the past 49 years has been due to our commitment to excellence - both in the manufacturers that we represent and in the talent that we hire.

We are currently seeking a motivated individual to join the Account Support team based in our Islandia, NY location. This group is an essential part of our overall business - providing customers with information about the products represented by Wales-Darby; handling and resolving customer issues; acquiring tasks and small projects from the Director of Account Support

In-person position - Islandia, NY

Qualified candidates will contribute by:

• Maintain and grow assigned accounts throughout territory.
• Identify prospective customers, lead generation and complete conversion. Contact new and existing customers to discuss needs.
• Be knowledgeable of the company’s residential plumbing, heating and HVAC products.
• Attend local industry events and tradeshows.
• Regularly report to the VP of Distribution Sales on account activity and provide feedback for go-to-market strategy.

This position is in office, full time, Monday-Friday / 8am-5pm. Wales-Darby offers a comprehensive compensation package including competitive salary, health benefits, 401(k), paid holidays, paid vacation / sick time.

For immediate consideration, please submit your resume including work experience, education background and salary expectations.

Salary range: $60,000 - $70,000 / per year

Qualified candidates must possess the following skills and proficiencies:

• Pleasant telephone manner and ability to handle high call volume during peak seasons
• Strong organizational and problem-solving skills
• Ability to multi-task and prioritize
• Ability to compose professional business correspondence
• Working knowledge of Microsoft Office Suite. Microsoft Excel knowledge is a plus (VLOOKUP, Pivot Tables, etc.)
• Ability to work independently with minimal supervision
• Ability to self-start
• Ability to work as part of a team geared toward achieving a common goal
• Must be reliable and punctual
• Willingness to learn
• Good communication skills

Qualified candidates must be able to:

• Communicate clearly in English - verbally and in writing
• Sit for extended periods of time
• View computer monitor for extended periods of time

• We prefer a candidate with at least a High School education or equivalent.

• 5 years of customer service experience required.