Services

Building multifamily, offices, hotels, or for education, or healthcare? Wales Darby has a comprehensive product portfolio that can provide solutions, whether it be energy recovery, ventilation, quiet fan coils in a tenant’s space, or on-demand hot water. Our products can be integrated into existing building automation software to provide energy and water usage alerts and data, thereby helping to optimize operation for maximum efficiency. Since 1974, we’ve provided essential equipment to some of the most high-profile projects in the NY / NJ / PA metro areas.  See our Projects page for examples.

We know time is money and we understand a Building Owner’s need for equipment longevity and responsive maintenance support. Our network of experienced service technicians offers valuable insight into best sizing practices to save energy and money via tax incentives, thereby maximizing both tenant comfort and building profitability. They are also available within 24-48 hours to be on-site if an issue arises.  

Keeping your tenant's happy means higher retention. By providing reliable equipment with lower replacement and maintenance costs, you increase your bottom line. Wales Darby seeks to only represent the highest quality manufacturers because what’s essential to your business, is our business.

Developing or retrofitting a building in New York City today means complying with decarbonization initiatives and Local Law 97. Wales Darby provides innovative and efficient system solutions that meet or exceed electrification guidelines. We offer a range of products such as air-to-water heat pumps and variable refrigerant flow (VRF) to electric boilers that can reduce your building’s carbon footprint and help meet your electrical reduction targets.

Managing costs and equipment lead times is one of the most significant challenges of being a Contractor or Builder. Wales Darby works with you and our manufacturers to consistently provide the best pricing possible, without sacrificing quality. Wales Darby develops a detailed job take-off for you, provides you with a proposed material list, and follows up with a robust equipment submittal package.

We believe that technical training and education is paramount to success in our industry. Our Contractor Services Group offer consistent webinars, presentations, and live-training workshops, geared towards HVAC and Plumbing Contractors, Industry Associations and Wholesale Distributors. Our team is made up of knowledgeable and experienced industry veterans whose full-time role is to provide:

• Training
• Technical assistance
• Job site support
• Troubleshooting

Our goal is always to supply the contractor with the right plumbing and HVAC information in order to do their job efficiently and correctly the first time and every time. We want you to leave our training classes fully equipped, more knowledgeable than before and able to handle the tasks at hand with the continued support of Wales Darby when you need it the most.

Feel free to visit one of the Wales Darby Learning Centers, conveniently located in our New York and New Jersey offices. Additional learning opportunities can also be obtained by tuning in to our Weekly Webinar sessions, or by scheduling a visit from the Mobile Learning Center for live-fire training.

Visit our training schedule page to see upcoming classes.

Please note, customized private training events are also available – please contact us for details.

Our quotation process includes equipment commissioning and start-up for specific commercial products. Wales Darby ensures your new hydronic system is installed properly and tested according to the specifications and requirements of the building, so you can get on to your next job.

Customer service, product availability and logistics remain the cornerstone of being able to best serve our trusted distributors. Wales Darby offers over 30,000 sq. ft. of warehouse space to fulfill the needs of our longstanding partners and to act as an added buffer location when necessary; whether it be your customers picking up, next day parcel or LTL shipments.  Additionally, our Customer Support group, is available to assist from 8am-5pm Monday to Friday.

Wales Darby provides dedicated salespeople for all our distribution partners branches. Our sales team is ready to make joint sales calls, participate in counter days, conduct training at your facilities and provide marketing collateral and digital support for events, promotions, etc. thereby setting you up for success and apart from the pack.

Architects and MEP Engineers face a multitude of factors during the design and schematic phases before arriving at the final construction documents. Quick turnarounds are often expected, and no two buildings are alike. Our team of experts can easily customize a solution that is right for the application. Our application engineers can write, recommend, or review your project specifications, assess outcome requirements, and advise on best products or system solutions. If a less hands-on approach is requested, Wales Darby consistently helps other designers meet their challenges with fast response times and accurate equipment sizing and selection, customized written specifications, and schedules, as well as piping and wiring schematics that are ready to “drop” into your plans.

When creating a specification, sometimes visualization is important.  Whether it be the look of terminal units in the tenant or owner’s space or building smaller mechanical rooms due to square footage constraints, seeing is believing. Not only does Wales Darby create detailed mockups and schematics to show a client, but we provide samples big and small utilizing our product showrooms. This allow customers to view the proposed equipment first hand and allows us the ability to answer any questions they may have which leads to better understanding their needs and customizing a solution that fits.

Our Commercial Engineering Department offers presentations geared towards Mechanical, Electrical, Plumbing (MEP) Engineers; Building Owners / Property Managers; Architects; and Industry Associations. We offer a catalog of 1-2 hour PDH presentations that can be booked for a breakfast, lunch hour or customized for a special dinner event. Due to our unique position as a representative of over 30 product lines, Wales Darby’s presentations provide key insight into where our industry is headed and what solutions our manufacturers have to offer.  This keeps attending designers current with the latest trends, while reciprocally providing our manufacturers with valuable feedback.  See our catalog to learn what’s available.